Why Companies Should Transition from Traditional Break-Fix IT Support to Managed Services

Sep 11, 2023

Managed Services

The world of technology is ever-changing, and to stay competitive, businesses have to evolve with it. Whether it’s a small enterprise in Auckland or a multi-national conglomerate, the importance of reliable IT support can’t be overstated. Traditionally, many companies have relied on the break-fix IT support model. However, as technology landscapes grow more complex, the limitations of the break-fix model are becoming increasingly apparent. This is where managed IT services come into play.

Proactive vs Reactive: The Crucial Difference

Break-Fix Model

In a break-fix model, the IT support team reacts to issues as they occur. If a server crashes or a network is down, the team rushes to fix the problem. While this method can work for a while, it’s essentially a band-aid solution to a deeper issue: a lack of ongoing maintenance and monitoring.

Managed Services Model

On the other hand, managed IT services are proactive in nature. Instead of waiting for something to break, a managed services provider (MSP) continuously monitors your systems, anticipating and resolving issues before they become a problem. This proactive approach can lead to a more stable technology environment.


Unexpected Expenses in Break-Fix

With the break-fix model, it’s difficult to predict your IT expenditures. An unexpected issue can result in high costs for emergency support, not to mention the lost revenue due to downtime.

Predictable Costs with Managed Services

Managed services typically come with a monthly fee, providing you with predictable costs and making budgeting easier. You also get the advantage of ongoing maintenance included in the price, ensuring that your systems are up-to-date and secure.

Access to Latest Technology and Expertise

Limited Scope of Break-Fix Teams

In-house or contracted break-fix teams might not have the breadth of knowledge to keep up with the fast-paced world of tech innovations.

Diverse Expertise with Managed Services

Managed services providers specialize in IT, often housing a team of experts with experience in various domains. This expertise allows your business to leverage the latest technologies without having to hire additional staff.

Better Focus on Core Business

Scattered Attention in Break-Fix

In a break-fix model, internal resources may be diverted from strategic initiatives to tackle IT issues.

Core Focus with Managed Services

By outsourcing IT management to experts, your team can focus on what they do best—growing the business. Managed services handle the IT aspect entirely, freeing up your staff to concentrate on core business objectives.

Enhances Security and Compliance

Patchy Security in Break-Fix

The break-fix model doesn’t inherently include ongoing security monitoring, potentially leaving your business at risk for cyberattacks.

Continuous Security with Managed Services

Managed services providers regularly update your systems and monitor security, ensuring that you are compliant with any industry regulations and protected from potential threats.

The Shift is Inevitable

As technology evolves, the demands on IT infrastructure are bound to increase. Managed services provide a scalable solution that adapts to the needs of your growing business. By making the transition, you are not only opting for a more proactive, cost-efficient, and expert-driven model, but you are also investing in peace of mind.

So, if you’re a small or medium-sized business in Auckland or anywhere else, consider making the smart shift to managed services. In a world that’s increasingly reliant on stable and secure technology, it’s a choice that could define the future success of your enterprise.

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